How Often Are My Loyalty Customer's Points or Cash Back Updated?

How Often Are My Loyalty Customer's Points or Cash Back Updated?

How Often Are My Loyalty Customer's Points or Cash Back Updated?



Loyalty customers points or cash rewards are immediately updated after any in-store purchase. Points and cash rewards are also updated periodically through an automated system.



Account balances can be checked on www.getyourbalance.com by entering the card number and pin for a loyalty customer.  The image below depicts how a customer loyalty balance inquiry would appear.




Cash rewards are dependent upon the conversion rules set within your account. For the above example, a conversion rule of 100 points = 50$. OptCulture automatically converts the point amount into a dollar amount.


      • Related Articles

      • How To: Adjust Customer Balance Rewards (Points or USD$)

        How To: Adjust Customer Balance Rewards for Spark Base loyalty (Points or USD$) Locate the loyalty member for whom you wish to adjust. Find the Marketing Tools tab in the header select Loyalty Program. Use Search By to locate a particular member.    ...

      • How Can a Cashier View a Loyalty Customer's Reward Balance?

        How Can a Cashier View a Loyalty Customer's Reward Balance? In RetailPro you will see a loyalty inquiry button located on the right of the customer list. In RetailPro:  Customer Mgmt. >Customers > Search for a customer ​ Once the customer is located, ...

      • How Do I Set Up Loyalty Promotions?

        How Do I Set Up Loyalty Promotions?  To set up Loyalty Promotions, in the OptCulture’s menu go to: Marketing Tools >Promotions > Select the Create New Promotions tab and fill the required fields:     Promotion Name: The promo code name should not ...

      • Can I Change My Loyalty Setup?

        Can I Change My Loyalty Setup? Absolutely! The user may change the reward method to either points or cash as well as the percentage or dollar amount at any time. Opt Culture strongly suggests that you contact support@optculture.com to make changes to ...

      • How To: Re-send a Customer's Loyalty Card Information

        How To: Re-send a Customer's Loyalty Card Information Marketing Tools> Loyalty Program Click on Marketing Tools, select Loyalty Program, and search for the customer with his/her first or last name by selecting using the drop-down. Once the customer ...