How To: Re-send a Customer's Loyalty Card Information

How To: Re-send a Customer's Loyalty Card Information

Marketing Tools> Loyalty Program

Click on Marketing Tools, select Loyalty Program, and search for the customer with his/her first or last name by selecting using the drop-down. Once the customer is found the user has the option of re-sending the card details. For example, view the screenshot below.

When re-sending Loyalty information, the message that the customer will receive is the Auto Email that is currently set up for Loyalty Welcome. 

​​

After you click on send button, a confirmation window will appear and then OptCulture will resend the card details. Below is an example of a loyalty welcome email. 

​

• Facebook
 
• Twitter
 
• LinkedIn
 
• Google+

• Related Articles

• How To: Search Customer By Loyalty Card Number

  How To: Search Customer By Loyalty Card Number Contacts> Lists There are two separate ways a user can search for a contact using the customers Loyalty Card number. To locate an individual based on their unique Loyalty Number go to:  Find Contacts in ...

• How Often Are My Loyalty Customer's Points or Cash Back Updated?

  How Often Are My Loyalty Customer's Points or Cash Back Updated? Loyalty customers points or cash rewards are immediately updated after any in-store purchase. Points and cash rewards are also updated periodically through an automated system. ...

• How Can a Cashier View a Loyalty Customer's Reward Balance?

  How Can a Cashier View a Loyalty Customer's Reward Balance? In RetailPro you will see a loyalty inquiry button located on the right of the customer list. In RetailPro:  Customer Mgmt. >Customers > Search for a customer ​ Once the customer is located, ...

• How To: Enroll a New Loyalty Customer at POS

  How To: Enroll a New Loyalty Customer at POS To enroll a new customer for loyalty you first have to create that new customer in RetailPro. To create a new customer in RetailPro, go to customers, click on new, and enter the details as shown in the ...

• How To: Locate a Loyalty Customer In OptCulture

  How To: Locate a Loyalty Customer In OptCulture  There are two separate ways available to look up a loyalty member; through the Contacts menu and through the Loyalty Program menu.   To locate a Loyalty member through the Contacts Menu go to: Contacts ...