Ways to contact Support

Ways to contact Support

For customers located in North America , OptCulture's normal business hours are Monday-Friday, 9:00 AM to 6:00 PM U.S. Central Time.
For customers located outside North America , OptCulture's normal business hours are Monday-Friday, 9:00 AM to 6:00 PM IST (India Standard Time).
OptCulture will respond to your inquiry ASAP and within one business day.

Submit a ticket

The best way to reach OptCulture is by submitting a ticket.
To submit a ticket, please visit  https://support.optculture.com .

Email

Phone

Support (North America)

Support (Global)

Sales (North America)

Toll-free (North America)


    • Related Articles

    • Drag & Drop: Email Client Support

      Drag & Drop: Email Client Support Email clients listed below have been tested using internal test tools and known email preview services such as Email On Acid and Litmus. Fully Supported All the options work properly. Fallback elements show for image ...
    • SMS Legal Rules and Regulations

      SMS Legal Rules and Regulations Written consent  The TCPA requires that customers "express written consent" before receiving SMS/Text messages.  A customer may give consent in one or more of the following ways:    Send an opt-in keyword to a ...
    • How To: Search Customer By Loyalty Card Number

      How To: Search Customer By Loyalty Card Number Contacts> Lists There are two separate ways a user can search for a contact using the customers Loyalty Card number. To locate an individual based on their unique Loyalty Number go to:  Find Contacts in ...
    • Can I Change My Loyalty Setup?

      Can I Change My Loyalty Setup? Absolutely! The user may change the reward method to either points or cash as well as the percentage or dollar amount at any time. Opt Culture strongly suggests that you contact support@optculture.com to make changes to ...
    • Getting Started with SMS Campaigns

      Getting Started with SMS Campaigns What Are SMS Campaigns?  SMS campaigns are text message based campaigns. SMS provides a direct and instant link to your customers. Because the customer must opt-in to receive SMS campaigns, the resulting open and ...